Smc-networks SMC2555W-AG Manual de usuario descargar pdf (Pagina 227)

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Appendix A

Troubleshooting

Check the following items before you contact technical support.

1. If wireless clients cannot access the network, check the

following:

• Be sure the access point and the wireless clients are

configured with the same Service Set ID (SSID).

• If authentication or encryption are enabled, ensure that

the wireless clients are properly configured with the

appropriate authentication or encryption keys.

• If authentication is being performed through a RADIUS

server, ensure that the clients are properly configured on

the RADIUS server.

• If authentication is being performed through IEEE 802.1x,

be sure the wireless users have installed and properly

configured 802.1x client software.

• If MAC address filtering is enabled, be sure the client’s

address is included in the local filtering database or on the

RADIUS server database.

• If the wireless clients are roaming between access points,

make sure that all the access points and wireless devices

in the Extended Service Set (ESS) are configured to the

same SSID, and authentication method.

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Smc-networks SMC2555W-AG Manual de usuario Pagina 227